Why Consumer Duty Matters for Renovation Mortgage Advice
Renovation projects are complex and under Consumer Duty, brokers must ensure their advice leads to good outcomes. This isn’t just about compliance; it’s about delivering solutions that genuinely benefit your clients.
The Challenge with Renovation Finance
Unlike standard mortgages, renovation finance involves multiple stages, unpredictable costs, and timing risks. Without the right product, clients can face cashflow gaps or expensive short-term fixes like bridging loans.
Consumer Duty in Practice: The Cross-Cutting Rules
The FCA expects brokers to follow three simple principles in every interaction:
Act in good faith – be open and honest in your advice
Avoid foreseeable harm – prevent risks like cashflow shortfalls
Enable clients to achieve their goals – make sure your recommendations help them succeed
These aren’t just regulatory boxes to tick; they’re practical steps that protect your clients and your reputation.
How BuildLoan Helps You Deliver Good Outcomes
BuildLoan’s Guaranteed Stage Payment Mortgages are designed to support brokers in meeting Consumer Duty obligations while improving client experience.
✅ Cashflow Certainty
Clients know exactly when funds will be released, reducing stress and avoiding costly delays.
✅ Affordability
Lower deposit requirements, higher loan-to-cost ratios, and rates that beat bridging finance make projects more achievable.
✅ Ongoing Support
We provide guidance throughout the build, helping clients access stage payments smoothly.
✅ Tailored Solutions
Every renovation project is unique. Our products are matched to your client’s financial situation and goals.
Consumer Duty Isn’t Just a Box to Tick
It’s about advice that works in the real world. With BuildLoan, you’re not just meeting regulatory obligations; you’re giving your clients the best chance of success.
Want a quick reference guide?
We’ve created a one-page summary of Consumer Duty for self-build—showing how BuildLoan helps you deliver good outcomes and avoid foreseeable harm.
View the guide here