Complaints
BuildLoan strives to achieve a high level of client satisfaction in all areas of its business and our aim is to provide first-class service. However, we acknowledge that from time-to-time things may go wrong.
Complaints Handling Procedure (CHP)
In accordance with the, Financial Conduct Authority we maintain a dedicated Complaints Handling Procedure (CHP) to explain how complaints should be made, how they will be investigated and resolved.
If you wish to make a complaint in respect of services provided to you by BuildLoan, please in the first instance speak to the manager of the relevant team as we would welcome the opportunity to review and investigate your concerns.
If you are still unhappy and not satisfied write with full details of your complaint, and include any documentation you feel is relevant, and send it to complaints@buildloan.co.uk
Updated: 13/11/2025